英语口语笔记B1-Unit7.交通出行-05-Canceled flight

put you up暂时提供住宿
waiting list等候名单
layover中转；转机

Consumer rights you can claim for a flight delay or cancellation

航班延误或取消时可申请的消费者权利

Every cross-border traveler dreads the moment when they arrive at the airport only to find that the flight has been delayed (or worse - canceled). Know what to expect if your flight gets delayed or canceled so that you can maximize on those passenger rights.

跨境旅客都害怕的一个时刻就是，人已抵达机场，却发现航班延误甚至是被取消了。所以，旅客应该知晓航班被延误或取消时的做法，这样才能最大限度使用相关乘客权利。

If your flight is canceled, airlines typically offer two options: you can either apply for a refund or change your canceled flight for free. If your flight’s delayed for long enough, your airline should provide food and drink, as well as access to phone calls and emails. For overnight delay, they are obligated to cover the costs of accommodation and journeys between the airport and the hotel.

如果所乘航班被取消，航空公司通常会提供两种选择：要么申请退款，要么免费改签。如果航班延误的时间过长，航空公司应该提供食物和饮料，以及电话和电子邮件通讯。如果航班延误需要过夜，航空公司有义务支付旅客住宿费用及机场到酒店的往返费用。

Airlines typically don’t offer compensation if a flight is delayed or canceled due to reasons beyond its control. However, if the delay or cancellation is caused by something the airline could deem preventable, such as equipment maintenance or inadequate staffing, you might have a right to compensation. Some airlines rely on passengers to ask for what they want rather than presenting them with every available option, so don’t be afraid to ask for the compensation you feel is fair.

如果航班因不可抗力原因延误或取消，航空公司通常不会提供赔偿。但如果是航空公司本可以预防的原因所致，比如设备维修或人手不足，旅客有权获得赔偿。有些航空公司会等着乘客提出诉求，而不是主动向乘客提供所有可选方案，所以不要害怕去要求公平的补偿。

Sources:

Tripsavvy, “Know What to Expect If Your Flight Gets Delayed or Canceled”

Citizensadvice, “Claim Compensation If Your Flight’s Delayed or Cancelled”